Our services
Advice and Consultation
Futurelink Networking Services will advise on the latest technologies available to its clients ensuring that all the "technojargon" is explained in terminology you can understand with the emphasis on how your business may utilise and benefit from this technology. Not all technology benefits all businesses, we aim to inform you and leave you to decide whether it is suited to you now or in the future.
Future planning is essential and although no-one can control what will happen tomorrow there is the possibility of planning. Futurelink Networking Services will keep you posted of any major new technological developments which may affect your business which in turn will affect our business.
Remote Access Solutions
Working from home is an increasingly attractive proposition for both employer and employee and it has become a critical asset in improving productivity and profitability.
It saves the time, expense and stress levels of commuting, employers can select from a wider pool of candidates – not just those who live close by – and it can also save a fortune on expensive office space.
Choosing the right remote access solution for your company depends on a number of critical factors that FNS will discuss with you and your staff before we can offer you the best advice –
- Is your type of business conducive to having your employees work remotely?
- What are your key business processes?
- What are your security issues?
- What hardware and software does your staff need to do their jobs effectively?
Once we’ve answered these questions, we will be able to recommend a remote access solution that suits both your organisational structure, and, most importantly, your budget.
The range of options we can offer include –
- PDA Services (BlackBerry & Windows based)
- VPN (Virtual Private Network) access
- VoIP and digital telephony
- Intranet and Extranet access
- Remote access gateway installation
At FNS, we pride ourselves on offering what is, in marketing speak, a ‘full service’. By this, we mean that we will work with you on the implementation and delivery of your remote access set-up, and if required, we can train your in-house staff to maintain it.
You will, naturally, have access to our engineers and technicians in the unlikely event of a fault or unexpected downtime.
Remote Back-Up & Storage
Now try and imagine what would happen if, overnight, every single piece of stored data your business relies on to function effectively disappeared due to fire, theft, or power outage. Documents, orders, invoices, databases, the list is endless. According to the DTI, 70% of businesses that suffer a major data loss are out of business within 18 months.
Even losing a week’s worth of data would be devastating, and how much would it cost you in financial terms and lost productivity in an attempt to recover it?
FNS will remotely back-up and store –
- Documents
- Photographs
- Music
- Spreadsheets
- Databases
- PDF files
- Servers (including Exchange/ SQL)
Encryption and costs will vary dependent on the service you choose, predominantly because we employ a ‘best fit’ policy instead of ‘off the shelf’ solutions, but whatever service you opt for, you are safe in the knowledge that your most vital asset is protected.
Server Installation, Configuration and Maintenance
From five IT users in a small office to a thousand users across multiple sites, your server is the beating heart of your operation.
Whether you need a simple email and file server or a multiple web, email and data server covering users across multiple sites or even internationally, FNS can build, install, configure and maintain business servers of all sizes for businesses both large and small.
FNS also has a dedicated Network Management Programme that allows for remote access, dramatically reducing call-outs and server down time, directly benefiting your bottom line.
There are many advantages to your organisation of having a professionally installed and managed server, including –
- Remote access (VPN, SSL VPN)
- System Management
- Shared printing, files, email, web access etc.
- Centralised email (Outlook, Webmail, Exchange)
- Remote installation of new hardware and software
Site Survey & Pre-Budget Planning
At FNS, we strongly believe in the age-old saying, ‘failing to prepare is preparing to fail’.
Your IT is what keeps your business running smoothly and at its optimum level, so at the beginning of each year, either financial or calendar, and in full and ongoing consultation with you or your existing IT department, we will plan and outline a strategy for all your IT requirements for the coming twelve months.
This includes all your hardware and any revisions to your Service Level Agreement deemed necessary and on-site, face-to-face meetings with your department heads to ensure all the varying requirements are met satisfactorily.
Once we’ve spoken to everyone we have to and taken away as much relevant information as we need, we’ll then be in a position to propose to you an affordable yet scalable budget, allowing you and your employees to concentrate on the things you do best.
Technical Support & Helpdesk
The FNS technical support and helpdesk serves one function, and one function only – to help our clients.
The world of IT is complex and confusing and there’s no reason why you, as a business owner, should be expected to understand it. After all, you know how to drive your car, but would you know how to replace the starter motor? No, probably not. You take it to a qualified mechanic who will identify the problem and then give you a solution to that problem. The same principle applies to your IT.
The vast majority of our work can be done remotely but if we need to schedule site visits, we will. Some companies are happy for us to have remote access to individual machines enabling us to fix problems ‘in vision’, and some, quite understandably, are not.
As with every service we offer, our technical support is tailored to what you and your business needs to carry on your day-to-day activities uninterrupted.
Telephone System Installation, Configuration & Maintenance
FNS are telecom-certified installers of both Toshiba telephone systems and Avaya Office systems. Not only do our engineers install the systems, FNS will configure and maintain them based on your company’s individual specifications.
Toshiba
Toshiba are one of the world’s foremost names in information, computer and communications technology and they offer feature-rich and flexible digital telephone systems, allowing you to upgrade to VoIP telephony when your business requires it and without the need to replace your existing set-up.
Features include –
- Maximum flexibility, meaning the systems can be configured in digital, hybrid IP or pure IP, essentially ‘future-proofing’ your business.
- Clarity and collaboration, regardless of your location.
- High functionality meeting the demanding needs of 21st century businesses.
- Built-in scalability and an inexpensive path to upgrades.
Avaya
Avaya are one of the most widely used executive telephone systems in the world and have been designed especially with the small to medium-sized business in mind.
Dependent on the system you opt for, you can expect features such as –
- Local call logging
- Large display screens
- Fully supportive of expansion in to VoIP
- High functionality coupled with ease of use
Web & Email Hosting
The ‘hosting’ of your website and email is the second stage (after registering your domain name) in having a fully integrated presence on the Internet. It provides you with the web – or ‘cyber’ – space to upload your website to, and an email service whereby you can receive and send emails using your domain name.
Our web and email hosting packages are scalable and have the flexibility to cope with the rigorous demands of the modern day Internet user.
The FNS web and email hosting packages include –
· Email & web forwarding
· Multiple email addresses & mailboxes
· DNS Management
· Spam & virus filtering
· FTP account
· Control panel
· PHP
· CGI/Perl
· Web statistics
· Traffic information
· Customer support
From small, home-based users through to corporate organisations with specific and detailed specifications, FNS has the capability to meet the requirements of all your business needs.
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